Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I determine my correct size?
Please refer to our comprehensive Size Guide located on each product page. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. Please contact our support team within 1 hour of placement, and we will do our best to accommodate your request.
Are your materials sustainably sourced?
Kat The Label is committed to ethical production. We work closely with our manufacturers to ensure high-quality materials and fair labor practices.
How should I care for my delicate garments?
To maintain the longevity of your pieces, we recommend a gentle hand wash in cold water with mild detergent and laying flat to dry in the shade.
Do you restock items that are sold out?
Many of our collections are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a style returns.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your location.